At Rapunzel Hair, we believe that every wig you choose is the start of a beautiful journey. We’ve crafted our Return, Exchange, and Order Modification Policy to be as effortless and reassuring as possible, so you can shop boldly, knowing we’ve got you covered every step of the way.

30-Day Hassle-Free Returns & Exchanges

We want you to fall in love with your Rapunzel Hair piece. If it isn’t perfect, simply let us know within 30 days of delivery, and we’ll make it right.

Complimentary Service

• One FREE return or exchange per wig order—no restocking fees, no hidden charges.
• We cover return shipping and the cost to re-ship your new selection.
  

Easy Eligibility

• Must be unworn, unwashed, unaltered (lace intact), undamaged, and in its original packaging.
• Custom-made orders only qualify if we made an error in your piece.
  

Simple Steps

1. Email care@rapunzelhair.com with wig photos and your order details.
2. We’ll send you a shipping label and clear packing instructions.
3. Drop off your express-packaged wig—no bulky box needed.
4. Once it arrives, we’ll process your return or ship your exchange within 24 hours.
   

Order Changes & Cancellations

Changed your mind? We’re here to help—swiftly and courteously.

To modify or cancel, simply email care@rapunzelhair.com with your request as soon as possible.

We’ll confirm the update or cancellation promptly—so you can rest easy.

One-Time Complimentary Repair

Your confidence in Rapunzel Hair extends beyond the purchase—enjoy a one-time free repair within 30 days of delivery.

1. Email us clear photos of the issue at care@rapunzelhair.com.
2. Mail the wig back in an express bag (we’ll reimburse your shipping).
3. Our artisans will restore your piece to perfection, then return it with care.
4. Repairs after 30 days incur a modest service fee; we’ll provide a quote up front.
   

Beyond Policy

• Personal Concierge: Every return, exchange, or repair request is handled by our dedicated Hair Care Team.
  
• Swift Processing: We aim for a decision or your replacement within 24 hours of receiving your shipment.
  
• Clear Communication: You’ll always know exactly what to expect, with no surprises or fine print.
  

How to Begin

Whenever you need us, simply reach out at care@rapunzelhair.com. Let us guide you through an experience that mirrors the luxury and confidence you deserve—because at Rapunzel Hair, your satisfaction isn’t just a policy, it’s our promise.